XX | Hero | VI24 | FAQ

Frequently Asked Questions

How can I contact Rijk Zwaan?

Please use the contact form or Email us through webshop@rijkzwaan.de

Can I order seeds from Rijk Zwaan without an account?

Unfortunately this is not possible online. Please register yourself and your company and you will receive your special prices for your online purchase at Rijk Zwaan. You can register here.

How long does it take for my account to be activated for orders?

After your registration we will check your details as soon as possible and provide you with your prices. Usually this takes 1-2 working days.

What are the terms and conditions of buying seeds from Rijk Zwaan?

Our General Terms and Conditions of Sale and Delivery can be found at the bottom of every page and via the following link.

Can I choose a delivery date for my order?

This is not possible. Orders are processed immediately and shipped promptly.

The variety I want is out of stock. When will it be available?

We can look into this for you and give you a timeframe, please call us or send us a message. 

Is there a minimum order value per order?

There is no minimum order value.

How do I change or cancel my order?

If you have need to change or cancel your order, please call us immediately on +49 23 84 50 11 45.

How long does it take until I receive my order?

Generally, we will process and ship your seeds within 1-2 business days of receiving your order. Depending your location and shipping agency the shipment will take 5-8 working days.

With which logistics partner will the goods be shipped?

We ship using Parcel One.

Do you charge shipping fees?

Shipping costs are

Finland 17 € per order

Sweden 14 € per order

Denmark 13 € per order

Netherlands 6 € per order

Germany 6 € per order

Where can I find the status of my order?

You can see the status of your orders in the order history section of your user profile.

Which payment methods are offered?

Through the online shop, we accept credit and debit card payments. You can find the whole list in our footer on the start page.

I have forgotten my password for my user account. What can I do?

Click on Login and then "Forgot your password?" Here you can do your password reset.